The term ‘our website’ or ‘us’ or ‘we’ refers to the owner of this website. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
When booking onto any of our training courses, payment must be made at the time of booking through our payment partners on our website.
Any cancellations within 14 days of the training course start date will be non-refundable, however we may issue you with a credit note or voucher to book at a later date, subject to availability. Should you require to move your booked training course dates to another date, a small £5 administration fee will be payable.
Each of our courses require a minimum number of students for the course to proceed, if we cancel a course will we offer you new dates free of charge, or a full refund.
All our courses include free tea, coffee, and squash in disposable cups, and all courses have been COVID-19 risk assessed to ensure your safety and that of our staff.
All our courses are held in our training room at our main offices in Ramsgate, Kent. We ask that you wear suitable clothing, as scenarios may be inside or outside.
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with .
In case you decide to cancel your purchase of a course, it can be done in the following way:
By filling out Cancellation Form and sending it via email to email@example.com
Invoices & Credit
If we decide to offer credit facilities to you as an individual or as a commercial entity for either medical cover or training we will raise an invoice on 15 day terms. Any invoice which becomes overdue will incur a late payment fee of £15 to cover our administration costs. When an invoice is overdue by 7 days or more, we may pass your invoice and details to our collection agents, this may incur additional fees and interest.
If you are having difficulties in paying your invoices you should contact our accounts team firstname.lastname@example.org as soon as possible to discuss your options.